Information We Collect Through Enquiries And Site Work
We collect personal information that is needed to respond to enquiries, assess retrofit requirements and manage services for packing and palletising lines. This may include your name, company name, job title, contact details, site address, project notes and information about existing conveyors, controls, guarding and production layout.
We may also collect technical and operational details shared during site line surveys, risk assessment support, installation management or commissioning support. Where relevant, this can include photographs, layout sketches, machine settings and notes relating to safety, access, utilities and operating conditions at your site.
- Contact and company information submitted through the enquiry form
- Project details shared during discussions or site visits
- Service records, maintenance notes and breakdown history
- Safety and operational information needed to complete the work
Why We Use Personal Information
We use personal information to respond to requests, prepare retrofit proposals, plan installations and carry out support work for customers in Kempton Park, Johannesburg, Pretoria, Durban, Cape Town, Gqeberha, the East Rand and Midvaal. We may also use it to manage accounts, arrange service visits, maintain records and communicate about ongoing projects.
Where needed, we use information to support compliance with general workplace safety requirements and to complete risk assessments for each site. A proper assessment is site specific, so we rely on the information provided by the customer and any findings from our own site review rather than making assumptions.
- To assess whether a retrofit can be integrated with existing equipment
- To plan safety guarding, conveyor integration and controls integration
- To arrange operator training, maintenance support and spares planning
- To keep an accurate record of work done and follow up actions
How Information May Be Shared
We only share personal information where it is necessary for business operations, legal obligations or the delivery of services. This may include sharing details internally with staff who need the information to complete a project, or with trusted service providers who assist with administration, record keeping or communication functions.
Information is not sold. When information is shared, it is limited to what is needed for the task at hand and we expect the receiving party to handle it responsibly. If a third party is involved in a site visit, installation or maintenance task, they are expected to treat the information as confidential.
- Internal staff involved in surveys, installation or support
- Administrative and service providers acting on our instructions
- Authorities where disclosure is required by law
Security, Storage And Retention
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse. This includes limiting access to records, using secure systems where practical and keeping project information organised so it can be found when needed for service or warranty related follow up.
Records are kept for as long as needed for business, operational, legal or contractual purposes. This may include keeping records of surveys, commissioning notes, maintenance history and correspondence for a reasonable period after a project has been completed. When information is no longer required, it is disposed of in a secure manner.
Your Rights Under POPIA
Under POPIA, you have rights relating to your personal information. You may ask what information we hold, request correction of inaccurate details, object to certain processing where lawful grounds allow, or request deletion where we are not required to keep the information. Some requests may be limited by legal or contractual duties.
If you would like to exercise your rights, please use the enquiry form on our contact page and clearly state your request. We may need to verify your identity before making any changes. This helps protect you and prevents unauthorised disclosure.
- Access to the personal information we hold on you
- Correction of inaccurate or incomplete information
- Objection to processing in certain circumstances
- Withdrawing consent where consent was the basis for processing
Cookies, Website Use And Operator Details
Our website may use basic functionality and analytics tools to help us understand general site use and improve the way enquiries are handled. These tools do not identify you by name unless you choose to submit personal information through the enquiry form.
The operator of this privacy policy is Astros Marketing (Pty) Ltd, acting on behalf of ReAutomated for website and related administrative purposes. If our handling of personal information changes, this policy may be updated from time to time so that it remains accurate and current. Please review it periodically when using the site.
- Use the enquiry form for privacy related requests
- Do not send unnecessary personal information
- Contact us only with details needed for the request